Check if you installed the device using the correct program, if not reinstall it, and install it correctly. Make sure your device is turned on and properly connected to the computer.Īlso, make sure your device is discoverable. Note: Make sure the device is turned on and batteries don’t need to be replaced. Follow the installation instructions in the wizard.When the device is found, select it, and then click Next. If the device is not found, restart it again.
Click Add, reset the device, select the My device is set up and ready to be found check box, and then click Next.Select your Bluetooth mouse, and then choose Remove.Go to Hardware and Sound, and then click Bluetooth Devices.Go to Search, type control panel, and open Control Panel.Click on Run the troubleshooter under the Bluetooth icon.Choose Troubleshoot from the left pane.In the command line, type services.mscand press Enter.Press Windows key + R to open the elevated Run command line.Check if the Bluetooth service is running Uncheck both On battery power, stay connected to WiFi while asleep and When plugged-in, stay connected to WiFi while asleep options.ģ.Open the Settings app and click on System.
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